Purchases of SSAT CPD products including courses, training, consultancy services, resources or publications can be cancelled without charge within seven days of submitting a booking form, an order form or signed agreement unless:
- The customer has already attended or accessed the course, programme or service.
- The start date is within seven days of booking.
- The invoice has been paid, which will be deemed to be confirmation of the request or order.
Cancellation requests need to be made in writing by email.